Good morning, Team! It’s Friday!

I remember the first personality profile test I took to help evaluate how I was wired. With a small amount of questions, it did a good job of determining how I reacted in a number of situations. Over the years I’ve taken several tests and each one brought insights and awareness to who I am, how I come across to others and it affords me the opportunity to show up better, if I want to.

Now, each time I use an interface for Artificial Intelligence (AI), it responds to me with significant memory of previous questions and responses (and I typically use the free version). The knowledge gathered with increased use and pointed in the right direction with thoughtful, deliberate, well-articulated questions is presenting itself as more human than ever.

It’s still far from perfect. If you don’t fact check and dig deeper and challenge the best sounding responses, you could look foolish, or worse. The courts have already identified at least 120 fake citations (hallucinations) requiring an appeals court to clean matters up.

The speed at which we are pursuing this intelligence race is mind boggling. Hyper-scalers (Data center developers) are now spending more on data centers than our nation’s electric  utilities do on capital expenditures. You can’t ignore it.

As leaders, we shouldn’t ignore it. How do you balance leveraging AI-driven innovation more while balancing technology with human needs like trust, positive culture and customer-centric thinking?

Think about it, if you sat behind your desk and fired off texts and emails and Teams chats that sound brilliant and caring but you don’t say hi, make eye contact, shake a hand, ask the second question (after “How are you?”) or show any interest at all…how long would someone keep reading your content?

People don’t care how much you know (even if it’s super-powered with AI) unless they know how much you care.

Have a blessed weekend!

Eric